Frequently Asked Questions
Legal assistance can include:
- Legal advice
- Assistance with drafting documents
- Representation at Mediation
- Representation in Court
- On-going legal representation
Please also be advised that while you may request a specific type of legal assistance, such as court representation, there is no guarantee that your referral will be for that specific assistance. Referrals to volunteer solicitors are generally for legal advice, with potential representation depending on the solicitor’s assessment of your matter and capacity.
We require a minimum of ten (10) working days to assess applications. The assessment time will depend on the volume of applications received and the complexity of your matter.
Due to the large volume of applications received, we are unable to:
• confirm receipt of applications or documents by telephone or email; and
• provide updates on the progress of your application.
We are unable to prioritise and expedite the assessment of applications, including applications with urgent Court dates.
To be eligible for assistance under the Scheme, you must have applied for and been refused Legal Aid or have a matter for which Legal Aid is not available. You may apply to the Scheme when you are able to provide a Legal Aid refusal letter or email.
You may obtain a referral to a private law firm using the Solicitor Referral Service via the website: www.lawsociety.com.au/srs
Factsheets
& Resources
Legal Aid NSW produces easy to understand resources to help people with their legal problems.
https://www.legalaid.nsw.gov.au/ways-to-get-help/publications-and-resources
Lawfully Explained is a public-facing campaign with a website and podcast that was created to explain the most common legal issues.
https://lawfullyexplained.com.au/
Find Legal Answers provides free legal information for the community of New South Wales.
https://legalanswers.sl.nsw.gov.au/
Legal Assistance Services
LawAccess NSW (part of Legal Aid NSW) is a free government telephone service that provides legal information, referrals, and in some cases, advice for people who have a legal problem in NSW.
www.legalaid.nsw.gov.au/contact-us
Phone: 1300 888 529
Legal Aid New South Wales is a government organisation providing legal services to socially and economically disadvantaged people across NSW. You may be able to obtain legal service in most areas of criminal, family and civil law. https://www.legalaid.nsw.gov.au/
Aboriginal Legal Service (NSW/ACT) is the primary legal service for Aboriginal people in NSW and the ACT. https://www.alsnswact.org.au/
Community Legal Centres are independent non-government organisations that provides free legal help to people and communities and can help with a range of problems including family law, domestic violence, debt, fines, tenancy, discrimination, credit, insurance, Centrelink, and more. https://clcs.org.au/legal-help/
Family Advocacy and Support Service combines free legal advice and support at court for people affected by domestic and family violence. https://familyviolencelaw.gov.au/fass/